Frequently Asked Questions

No — you can check out as a guest. Creating an account lets you track orders, save your details for next time and use your wishlist.

All available payment options are shown securely at checkout. Payments are processed by trusted South African payment providers, and we never store your full card details.

Yes. All prices are shown in South African Rand and include VAT. Delivery fees are calculated and shown separately at checkout.

If your order has not been dispatched yet, contact us as soon as possible with your order number and we’ll do our best to update or cancel it. Once dispatched, our returns policy applies.

Check your spam or promotions folder first. If it’s not there, sign in to My Account to see whether the order went through, or contact us and we’ll confirm it for you.

We deliver to residential and business addresses across all nine provinces of South Africa.

Most orders reach main centres within 1 – 3 business days after dispatch, regional towns within 2 – 5 days and outlying areas within 3 – 7 days. See our Shipping and Delivery page for full details.

You’ll receive a tracking number by email once your parcel is dispatched. You can also view your order status under My Account > Orders.

Please contact us within 48 hours of delivery with your order number and photos of the packaging and product, and we’ll resolve it quickly.

Yes — within 7 days of delivery, as long as the item is unused, complete and in its original packaging. Return shipping costs for change-of-mind returns are for your account.

Every product comes with a factory-faults warranty. Contact us with your order number and a description of the fault, and we’ll guide you through the claim.

It depends on the brand — typically 12 months, and longer for some ranges such as calculators and memory products. See the full list on our Returns and Warranty page.

Physical, liquid or power-surge damage, misuse, unauthorised repairs and normal wear and tear are not covered.

Yes. Every product we sell comes from established brands through authorised supply channels — no grey imports or knock-offs.

Most popular lines are restocked regularly. Add the item to your wishlist and check back, or contact us and we’ll let you know the expected date where possible.

We do. Send us the products and quantities you need via our contact page and we’ll come back to you with a quote.

We make every effort to show products accurately, but colours and packaging can vary slightly from images. Always check the product specifications for exact details.